Las Vegas FAQ





Las Vegas Curbside & Delivery FAQ


Together we will get through this #VegasStronger.

In order for us to facilitate a delivery, we must have a valid phone number to reach out and confirm the order. We will contact you within 15 minutes upon receipt of your request to review everything, followed by a text message when our driver leaves. Our drivers will call before they arrive so you are prepared for your delivery. Depending on volume fluctuations, you may experience longer wait times. We appreciate your patience and understanding during this time of transition.

WHEN IS CURBSIDE PICKUP AVAILABLE?
Our curbside pickup service is available from 8AM to Midnight. The last curbside pickup order will be taken at 11:45PM.
WHAT ARE THE CURBSIDE PICKUP RULES?
All curbside pickup orders must be placed online and in advance. When you arrive, you must practice safe social distancing and stay in your vehicle at all times. No walk-up orders will be allowed. No one under the age of 21 is allowed in your vehicle unless they are a Medical Marijuana Patient with a VALID medical card. Make sure to bring cash for payment as there will be no access to on-site ATMs. Additionally, onsite consumption is NOT permitted.
HOW DOES CURBSIDE PICKUP WORK?
Make sure to choose Curbside Pickup on the checkout page. Once your order is ready for pickup, you will receive a message from us. You, as well as all occupants inside your vehicle, will need to provide photo ID. Everyone in your vehicle must be 21 years of age or older. Upon arrival, you will be greeted by a staff member with additional instructions.
AM I ABLE TO CHANGE MY ORDER WHEN I PICK IT UP?
If an error occurs, a correction can be made. No other adjustments or changes to orders are permitted.
CAN I PICKUP MY ORDER ON A BIKE, SCOOTER, SKATEBOARD, ETC?
Only on a motorized bike. All riders must be over 21 years of age with a valid ID. No push scooters, skateboards, rollerblades, walk ups, etc. are allowed.
WHAT ARE YOUR DELIVERY REQUIREMENTS?
By law we must confirm your date of birth, address, and order via phone before processing your delivery.  In order to receive a cannabis delivery, we have to verify your identification with a portable VeriScan ID scanner in person. CUSTOMER PLACING ORDER MUST RECEIVE ORDER AT POINT OF DELIVERY. Any medical patient must show a valid medical card. We can only deliver to whomever places the order at a private residence. Private residence does not include hotels, gaming properties, and campgrounds.  
WHAT ARE YOUR DEALS?
Visit our Las Vegas Delivery and Curbside Menu for daily deals and other specials!
WHAT FORMS OF IDENTIFICATION ARE ALLOWED?
Per Nevada state law, we can only deliver to adults age 21 years of age and older unless an underage medical card holder. We accept the following valid and unexpired forms of identification.

  • Driver’s licenses or instruction permit issued by any state or territory of the US
  • Identification card issued by any state or territory of the US
  • US military identification card
  • Merchant Mariner Credential issued by the US Coast Guard
  • Passport issued by the US government
  • Permanent resident card issued by the US Citizenship and Immigration
  • Services of the Department of Homeland Security
  • Tribal ID card issued by a tribal government which requires proof of the age of the holder of the card for issuance
HOW CAN I GET FREE DELIVERY?
A minimum purchase of $100 subtotal pre-tax and after discounts is required for FREE SAME-DAY DELIVERY in Las Vegas!

A minimum purchase of $200 subtotal pre-tax and after discounts is required for FREE DELIVERY in Boulder City!
HOW CAN I PLACE A DELIVERY ORDER?
Go to our website www.thegrovenv.com and click the button at the top right corner for Las Vegas deliveries. We accept deliveries on our website from 8AM to 9PM. For new customers, you will have to enter your address first to confirm you are within our delivery radius. For returning customers, this will take you to our live menu where you can pick out what you’d like for your delivery. Upon checkout please provide special instructions for delivery. We will call you after applying your discounts and deals to confirm a total.
WHEN CAN I PLACE A DELIVERY ORDER?
Our website menu is open from 8AM to Midnight daily. Orders placed on our website from 8AM to 9PM are delivered same-day. Orders placed from 9PM to Midnight will be delivered the next day. Our website is closed for delivery requests from Midnight to 8AM.  
ARE YOU HONORING DISCOUNTS?
Yes we are still offering the same in store discounts you’ve come to rely on! These include medical discounts and 10% off for veterans, seniors (65+), and industry workers with valid verification. We will call you to confirm the total after these discounts are applied, just let us know in the ‘Special Instructions’ area at checkout.
WHEN CAN I EXPECT MY DELIVERY?
Orders placed from 8AM to 9PM have an approximate 3 to 5 hour turnaround time for same-day delivery depending on volume fluctuations. Our drivers are in constant contact to update you along the way! Deliveries start at 8AM and end at Midnight. We will call you before they leave on their route, which may consist of many stops.

Orders placed from 9PM to Midnight will go out first thing the following morning.

Boulder City requests will be processed for next-day delivery.
HOW MUCH CAN I BUY AT A TIME?
Per Nevada state law, recreational customers can only purchase a single ounce of cannabis or equivalent of 3500mg combined total per delivery request. If you are at your allotment we will not be able to send promotional products.
WHAT ARE YOUR DELIVERY HOURS?
Our deliveries start at 8AM and end at Midnight or slightly later.  
HOW CAN I PAY FOR MY ORDER?
We accept cash on delivery. Our drivers carry limited change so please be prepared. We’ll call you with a total before processing your order.
WILL YOU DELIVER TO MY ADDRESS?
We have a 25 mile delivery radius in every direction from our Las Vegas dispensary on 4647 University Center Drive. Please provide details in the “Special Instructions” section when placing your order. Details such as gate code, apartment number, building number, and directions if in a large complex help so we can get to you in a timely manner!

Any delivery requests from Boulder City will be delivered the next day.
WHAT CAN I DO IF THERE ARE ISSUES WITH MY ORDER?
Our drivers will review your delivery with you when they arrive. If anything is wrong, you’ll have to reject the delivery and we will bring it back corrected. Once you sign off on the state mandated transfer paperwork, we cannot exchange your order.
WHY ARE YOU CLOSED FOR BUSINESS?
Out of concern for public health and safety, our state government has passed an emergency declaration mandating all dispensaries to close their doors and operate delivery only. We are actively working to improve our operations during this unexpected crisis.
WHAT HAPPENS IF YOU CAN’T GET AHOLD OF ME?
We will call you after receiving your order to confirm your name, address, product request, and total. If we can't reach you after the first phone call, we will put your order back in the queue to try once more. If we cannot confirm your name, address, and order with our follow up phone call, it won't be be processed. By law we must confirm name, address, and order with customer receiving the delivery. Drivers will call before leaving for their route. If they are unable to touch base and provide an ETA, we will have to put your order back in the queue, and you will experience a longer wait time.